Knowledge Aware Terms

Active Knowledge

Retained know-how that performs work. In general, knowledge is ‘active’ when:

    • Provisioned or allocated. Knowledge is active in the sense that it moves to wherever, whenever it is needed. For the end-user, this eliminates the need for searching.
    • Knowledge autonomously reacts or influences in context. Knowledge is active in the sense that it automatically evaluates statuses or calculates results based on the context.
    • Knowledge auto-connects. Knowledge is active in the sense that users do not have to hard wire connections from one piece of knowledge to another; relevancy of retained know-how is derived based on context.


Assessment Control

A comprehensive toolkit used to efficiently apply, evaluate, and track collections of knowledge packets within the flow-of-work.


Bottom-Up Style Software Applications

Bottom-up systems have the following distinguishing properties:

    • They are comprised of fundamental ‘units’ that can build out to more complex systems (eg. house (unit=bricks) or biology (unit=genes))
    • ‘Systems’ built from ‘units’ can be assembled and adjusted in rapid and successive small cycles…without IT intervention. This allows continuous, adaptive, flexible, and robust processes.
    • High level of distributed administration and configuration (vs centralized). Control is decentralized, but managed.

There are two important results of bottom-up style applications:

    • They are adaptive and robust to change. By definition, bottom-up allows small, localized changes and will, therefore, adapt as environments or needs change.
    • They can produce ‘emergent’ properties of both process and effects. These impactful emergent properties evolve. They are not a designed-in feature; Rather they are surprise positive outcomes of an adaptive system. These bottom-up emergent properties are sometimes referred to as ‘organic complexity’. That is, complexity that arises only from adaptation.


Community of Practice

An organizational unit that allows a team with common interests to manage how they create, provision, reuse, and share knowledge packets.


Knowledge Aware Approach

The Knowledge Aware approach is a coherent and comprehensive enterprise-level Knowledge Management strategy and technique.


Knowledge In-the-Flow-of-Work

A general term used to describe a process that does not require the end-user to perform any searches for relevant retained know-how and where retained know-how participates in the flow-of-work in ways that are specialized to the context.


Knowledge Packet

A structured, granular unit of retained know-how; purpose-built to efficiently capture, share, reuse, and provision knowledge.


Retained Know-How

Experience and knowledge that is systematically captured, preserved, and readied for re-use.


Technical Memory

A general term used to describe an enterprise-wide capability to collect and reuse Retained Know-how continuously.



A statistical measure of the confidence of quality or health of a knowledge packet or a Community of Practice.