How does it work?
Instead of using documents as a vehicle for conveying knowledge, Knowledge Aware uses purpose-built encapsulations of active knowledge: knowledge packets. These knowledge packets are granular units of know-how that are automatically provisioned into work flows. The process of knowledge provisioning involves determining the specific know-how needed for a task and pushing that knowledge into a technical process in an automatic, low-effort, integrated way. Importantly, provisioning does not require the end-user to perform a search of any kind.
The free flow of complete and relevant know-how into existing processes establishes three fundamental Knowledge Aware value pillars:
- Certainty in knowledge re-use
- Continuous product and process validation, verification and evaluation
- Closed-loop enterprise learning and in-context knowledge sharing
The Knowledge Aware approach contains two component cycles that make it more effective than traditional document centered approaches:
- Continuous Knowledge Capture – Self-regulating communities who share work, process or technical know-how, create and share knowledge packets with each other and with other communities on an ongoing basis.
- Continuous Reuse Verification – Assessment Controls are how knowledge packets are provisioned to users within their natural work-flows, where they are used for efficient and continuous verification, problem solving, and reporting. Importantly, the verification can be highly automated thereby reducing manual effort.
Using the three pillars and the two component cycles, Knowledge Aware reduces the effort of retaining knowledge and ensures that knowledge will be provided to the right people at the right time.