When we refer to “a unit of knowledge,” we are talking about a Knowledge Packet. Knowledge Packets are a way to capture knowledge in a durable format that produces active, uniformed, granular, and structured in a way that allows knowledge to be provisioned. A Knowledge Packet is like the turn instruction in your navigation app, it gives you that next bit of information you need to get the job done. The unit of knowledge is the way the Knowledge Aware process allows knowledge to be provisioned.
To learn more about this, watch the “Creating a Learning Organization through AI” webinar at https://www.youtube.com/watch?v=AhijsXQfujs&feature=youtu.be