International Knowledge Aware Association

The People-Based approach is based on the idea that people can be connected with people. People who need knowledge can be connected with people who have knowledge.

Pro:

• Extremely efficient process for knowledge transfer and allows user to ask questions to gain a deeper understanding

Cons:

• Unavailability – Velocity (relies on the person being available)
• Point of View Bias (knowledge is biased to that one person who shares that information)
• Lack of Recall – Transient Decay (knowledge is forgotten)
• Leakage as employees leave or retire, knowledge is lost
• Social reticence (people don’t always want to share their expertise)