International Knowledge Aware Association

The Document-Centric approach is the most common Knowledge Management approach. It is when experts write down what they know, and they store it in a document vault. Users find the knowledge by searching for it in a search engine.

Pro:

• Easy to document knowledge

Cons:

• Knowledge is difficult to find or is uncaptured
• Knowledge is not accurate and is not up to date
• Knowledge is hard to understand and not actionable
• Knowledge is verbose and incomplete
• Knowledge lacks end-user’s trust