Retained know-how that performs work. In general, knowledge is ‘active’ when:
- Provisioned or allocated. Knowledge is active in the sense that it moves to wherever, whenever it is needed. For the end-user, this eliminates the need for searching.
- Knowledge autonomously reacts or influences in context. Knowledge is active in the sense that it automatically evaluates statuses or calculates results based on the context.
- Knowledge auto-connects. Knowledge is active in the sense that users do not have to hard wire connections from one piece of knowledge to another; relevancy of retained know-how is derived based on context.
A comprehensive toolkit used to efficiently apply, evaluate, and track collections of knowledge packets within the flow-of-work.
Bottom-Up Style Software Applications
Bottom-up systems have the following distinguishing properties:
- They are comprised of fundamental ‘units’ that can build out to more complex systems (eg. house (unit=bricks) or biology (unit=genes))
- ‘Systems’ built from ‘units’ can be assembled and adjusted in rapid and successive small cycles…without IT intervention. This allows continuous, adaptive, flexible, and robust processes.
- High level of distributed administration and configuration (vs centralized). Control is decentralized, but managed.
There are two important results of bottom-up style applications:
- They are adaptive and robust to change. By definition, bottom-up allows small, localized changes and will, therefore, adapt as environments or needs change.
- They can produce ‘emergent’ properties of both process and effects. These impactful emergent properties evolve. They are not a designed-in feature; Rather they are surprise positive outcomes of an adaptive system. These bottom-up emergent properties are sometimes referred to as ‘organic complexity’. That is, complexity that arises only from adaptation.
Community of Practice
An organizational unit that allows a team with common interests to manage how they create, provision, reuse, and share knowledge packets.
Knowledge Aware Approach
The Knowledge Aware approach is a coherent and comprehensive enterprise-level Knowledge Management strategy and technique.
A general term used to describe a process that does not require the end-user to perform any searches for relevant retained know-how and where retained know-how participates in the flow-of-work in ways that are specialized to the context.
A structured, granular unit of retained know-how; purpose-built to efficiently capture, share, reuse, and provision knowledge.
Experience and knowledge that is systematically captured, preserved, and readied for re-use.
A general term used to describe an enterprise-wide capability to collect and reuse Retained Know-how continuously.
A statistical measure of the confidence of quality or health of a knowledge packet or a Community of Practice.